- A Technical Writer’s Role in Software Quality – An Experiment
- Proposal Writing : The Art of Staying in Business
- Wearing Different Hats: Different Roles For Technical Communicators
- Designing and Developing Usable Online Help Systems
- Writing For Periodicals
- Flipping Hats Quickly – Managing Multiple Roles as Writers
- Productivity and Effectiveness Metrics for Technical Communication (Keynote)
- Eight Lessons that Web Designers Can Learn from Museum Design Designers
- Why KM?
- The Blue Hat – Usability Tester of the Software User Interface and User Manual
