Setting Standards for Technical Documentation

As technology advances and new products are introduced, customers need to be comfortable with both the products and their application. Accurate documentation will enable the customer to understand and enjoy the value of your product. Good documentation acts like a beacon, lighting the way for your user community and minimizing the need for further forms of technical support. It adds value to your product, increases customer loyalty and ensures repeat purchase.

We, at Yorke Communications, understand the importance of publishing complex technical information clearly and efficiently, so that your customers can understand every nuance of your product. With our experience of more than 100 years combined in the technical and marketing communications area, Yorke Communications helps you to plan your documentation projects, analyze audiences, staff your team, evolve style guides and standards, set benchmarks, evaluate quality of documents prior to customer release and also arrive at financial feasibility of your projects.

Over the years we have created a suite of technical communication for various software companies in our individual and corporate capacities including:

• User Manuals
• Online Help
• Best Practices Guides
• User Interface Reviews
• Release Notes
• Whitepapers

Consulting and Training

Our services go beyond basic resourcing; we offer a range of consulting and training for your technical communications team.

Leveraging our experience in transforming documentation, authoring, packaging, and delivery, we offer premier consulting services in the following areas:

• Repackaging your existing documentation to improve usability
• Migrating your existing documentation from unstructured authoring to DITA
• Formulating a single sourcing and content reuse strategy for your existing documentation
• Automating documentation rebranding efforts.

We offer a suite of technical communication courses including:

• Technical Writing Training Program for Writers
• Training for Technical Documentation Managers and Leads
• Training on Technical Documentation Project Management
• Training for Lone Writers
• Appreciation Program for Engineering Managers who Manage Technical Writers
• Training on Performance Appraisals for Technical Writers
• Training on Documentation Automation
• Training on Evolving a Single Sourcing Strategy
• Writing Clinic – Refresher Course on Writing Style
• Focused Training on Tools – RoboHelp, Madcap Flare, and FrameMaker

Marketing Communication — Our business too

Reaching customers and having a conversation with them is challenging. We understand these challenges, and also help you create marketing content.

We would be happy to help you advance and refine your marketing and technical communication programs and provide content that would be truly appreciated by your audience, while you continue to develop your business.

For further details visit our website www.yorkecommunications.com

Or drop us a line at sharon@yorkecommunications.com and we would be happy to meet with you.