An immediate opening for a Sr. Courseware Developer/Curriculum Expert for my group at Oracle, Hyderabad. Folks that are interested and think they qualify for this opening should send their resumes to manoj.bokil@oracle.com.

Details for the position follow:

Department Name

Oracle Communications Information Development – Network Charging and Control (NCC) team

Department Description

Oracle is #1 in communications globally with 100 of the world’s top 100 communications companies running Oracle applications and technology. Oracle Communications integrates industry-specific BSS and OSS solutions with a standards-based service delivery portfolio, as well as the capabilities of Oracle’s industry-leading enterprise applications, business intelligence tools, and carrier-grade middleware and database technologies. Oracle Communications enables service providers to deliver next-generation convergent services rapidly, increase customer satisfaction and loyalty, and reduce costs in the business and the network.  For more information, visit http://www.oracle.com/Communications.

Additional Details

You will create and revise curriculum and build training environments to be used to train Oracle employees, system integrators, and customers on the Oracle communications products. You will deliver training to internal Oracle audiences and system integrators. Extensive knowledge of and experience in the telecommunications network services layer middleware, application servers, and Java programming knowledge is a must. In addition, excellent curriculum development, training, and research skills, and the flexibility to manage changing deadlines and priorities are essential. You must have proven ability to meet deadlines, exercise good judgment to resolve problems, and create high-quality work.

Qualifications and experience:

• ·Possess college degree in a related field such as Instructional Design, Technical Communications, English, or Computer Science.

• Four years experience in developing curriculum and delivering training.
• Excellent instructional design skills.
• Ability to understand complex concepts.
• Ability to procure or develop real-world examples for complex product features.
• Ability to present highly technical subjects in a clear and concise manner.
• Ability to follow established standards and styles.
• Ability to work in a collaborative group setting.
• Ability to work on multiple deliverables simultaneously and under time constraints.
• Ability to manage shifting deadlines and the trade-offs required to meet them.
• Excellent oral and written communication skills, including presentation skills.
• Experience developing curriculum for audiences such as end users, system administrators, and developers.
• Knowledge of the telecommunications industry, protocols, and services
• Experience with:
• Solaris and Unix

• • Oracle database
  • Telecommunication protocols such as SS7 and services such as GSM, GPRS
  • IN
  • Billing systems (pre/post paid)

• Strong hands-on knowledge of deploying and configuring software on Unix systems (one or more of Oracle Enterprise Linux, Sun Solaris, HP-UX, IBM AIX), creating and configuring users.

• Strong hands-on knowledge of Oracle Database on a UNIX environment including installation, configuration, creating tablespaces, and basic administration.

Please write to me offline for any clarifications or questions pertaining to this position.

Best,
Manoj

All-

Click here to download the Chennai conference newsletter.

Regards
The Program Team



Hi All,

Agenda — Saturday, Jan 21, 2012

Session 2
11:45 a.m. – 12:30 p.m. — Publish as you write — Aisoorya Vijayakumar & Arul Kumar Kanniyan

Session 3
02:00 p.m. – 02:45 p.m. — Towards Cloud Nine — Saurabh Kudesia

02:45 p.m. – 03:15 p.m. — Social media strategies for your Customer Retention – Rajdeep Gupta

Session Abstracts

Targeted Documentation

A “Publish-As-You-Write” system for effective documentation

Platform-independent Collaborative Review

Towards Cloud Nine: Roadmap for Next Generation Documentation Services Delivery Model

Social media strategies for your Customer Retention

This talk will discuss about the use of social media by customers in ways that allow other potential customer to get glimpse real world experiences of current customers with the seller’s products and services. It will also try to investigate why customer retention is an important business aspect for everyone. A short and interactive presentation promised!
Speaker Profiles

Alyssa Fox is a Senior Information Development Manager at NetIQ Corporation in Houston, Texas. She has been involved in technical communication for 15 years. Her interests and skills include technical communication, user experience and usability, process improvement, project management, and agile development practices. Alyssa is a senior member of Society for Technical Communication (STC) and has served the Houston chapter in various administrative roles. She has also served STC at the society level as part of the Intercom advisory panel and the Summit committee, and is the 2012 STC Summit Program Chair. Alyssa has presented at several STC Summits, PMI Houston conferences, and STC chapter meetings, and has won awards in the local STC competition. She is currently a candidate for STC Secretary in the 2012 election.

Aisoorya Vijayakumar, a Lead Technical Writer with Novell, has over six years of experience in the field of technical communication. She has worked extensively on technical learning modules and end-user product documentation. In addition to her primary documentation responsibilities, she handles release documentation management for her team at Novell. She is an avid blogger and pens down her musings at http://coffeebeanmusings.wordpress.com.

Arul Kumar Kanniyan is a documentation production specialist, managing the documentation builds and publication for Novell. A mathematics graduate, he has over 8 years of experience in content management, and tool/application developments for document publication processes in a wide range of domains. He has also worked on projects on books publication, journal composition, eLearning, and print/web advertisements.

Sebastian, a Lead Technical Writer with Novell, has 8+ years of experience in Technical Writing. He holds a masters and bachelors in computer science. Besides Technical Writing, he ventures into automating technical writing processes.

Saurabh is a Customer Documentation Manager with an experience of over a decade managing globally distributed documentation teams and providing documentation services for a variety of domains. He has managed more than 120 documentation projects and implemented over a dozen medium/large size knowledge bases for IT, Information Technology Enable Service (ITES), Business Process Outsourcing (BPO), and product-based companies/clients globally.
He was member of the panel of Expert Evaluators for revising ISO/IEC 25612 standards and made significant contribution to the Unicode Common Locale Data Repository (UCLDR) project. He co-founded, and later served as Editor-in-Chief of, KnowGenesis International Journal for Technical Communication (IJTC). He also provided his services as Associate Editor to Directives, a newsletter published by the Society of Technical Communication (STC)’s Management Special Interest Group (SIG). He has contributed more than 80 works in international research publications and conferences and has conducted several workshops globally in areas like Content Management, Knowledge Management and Documentation Process improvements. In addition to holding an engineering degree in Electronics, Saurabh is a Certified Scrum Master (CSM) and an alumnus of Symbiosis Institute Pune and Indian Institute of Management (IIM) Bangalore. You can contact him at saurabhkudesia@gmail.com

Company Name: Progress Software

Work Location: Hyderabad

Job Title: Senior Technical Writer

Experience: 6+ years

Contact Person: Swapna (schanama@progress.com)

Requirements

• Bachelor of Science degree required in either a technical field or the equivalent life and industry experience.  Minimum of 6 years of related experience. Strong concentration in computer science and/or software engineering desirable.
• Minimum of 6 years in the design and development of technical documentation.
• In addition to excellent writing and communications skills, candidates should have demonstrable experience with many of the following:
  • General HTTP and web technologies (basic principles, industry interfaces, reference implementations)
  • Engineering source code control systems (ideally Subversion)
  • Knowledge of Adobe FrameMaker (unstructured), Adobe Acrobat, MS Office suite, and online help tools, such as WebWorks ePublisher.
  • Knowledge of Wiki editors and SharePoint preferred
  • Modular writing (topics, maps, minimalism)
  • Task-oriented writing for experienced technical audiences
  • Topic tracking (spreadsheets, databases, wikis)
  • Familiarity with graphic rendering tools, such as Microsoft Visio and Adobe Illustrator desirable; familiarity with PaintShop Pro desirable
• Knowledge of or familiarity with Java programming and C++ programming languages
• Familiarity with security and transactions preferred but not required
• Knowledge of or familiarity with distributed computing and object oriented design (like DCOM).
• Works well independently and within a team environment
• Possesses strong project planning and scheduling skills
• Familiarity with XML-based authoring and production (DITA)

About the Company

Progress Software Corporation (NASDAQ: PRGS) is a global software company that enables enterprises to be operationally responsive to changing conditions and customer interactions as they occur – to capitalize on new opportunities, drive greater efficiencies and reduce risk.  The company offers a comprehensive portfolio of best-in-class infrastructure software spanning event-driven visibility and real-time response, open integration, data access and integration, and application development and deployment – all supporting on-premises and SaaS/Cloud deployments.  Progress maximizes the benefits of operational responsiveness while minimizing IT complexity and total cost of ownership. For more information, please visit www.progress.com

Interested candidates can send their resumes to schanama@progress.com

The India chapter of Society for Technical Communication (STC) is pleased to announce the Delhi (NCR) Regional Conference on August 27, 2011 (Saturday). Registration is mandatory for attending this conference. Please visit http://www.stc-india.org for more details on STC India Chapter.

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Agenda

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8.30 am to 9.00 am: Registration and Breakfast

9.00 am to 10.30 am: Using New Features of Adobe FrameMaker by Rajat Bansal, Senior Engineering Manager, Adobe Systems Inc.

10.30 am to 10.45 am: Refreshments Break

10.45 am to 12.15 pm: Using New Features of Adobe RoboHelp by Vivek Kumar, Senior Engineering Manager, Adobe Systems Inc.

12.15 pm to 1.00 pm: Lunch Break

1.00 pm to 1.45 pm: Social Learning in Enterprises – Angelo Mohanan, Manager, KPMG

1.45 pm to 3.00 pm: FrameMaker and RoboHelp Doc Bash

3.00 pm to 3.15 pm: Refreshments Break

3.15 pm to 4.15 pm: Splitting, merging and managing Project on Robohelp – Rahul Karan

4.15 pm to 5.15 pm: Structured FrameMaker basics and DITA

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Rajat Bansal, Senior Engineering Manager, Adobe Systems Inc.

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Session: Using New Features of Adobe FrameMaker

Topic 1: What’s new in Adobe FrameMaker 10?

In this session, Rajat will cover all the cool new features in Adobe FrameMaker 10, with a special emphasis on Structured Authoring/DITA/XML.

Topic 2: Extending FrameMaker Beyond What’s In the Box

In this session, Rajat would cover the comprehensive support in FrameMaker 10 for SCRIPTING. He would demonstrate some integration aspects on how the FrameMaker ExtendScript can be used to extend the capabilities of FrameMaker beyond what’s available in the box. Rajat will show some cool integrations / samples as part of this session, and take questions on the integration of and automation using ExtendScript.

About the Speaker

Rajat is a Senior Engineering Manager at Adobe Systems. He heads the engineering team that works on Adobe FrameMaker and Adobe FrameMaker Server. Rajat has more than 13 years of experience in software development in companies like Adobe Systems and Microsoft. Rajat has worked on many Adobe products like Adobe InDesign, Adobe Illustrator and has been leading the FrameMaker engineering team for the last 5 years. He has headed the development team for last three releases of FrameMaker where major functionality like Unicode, DITA, Rich Media, ExtendScript, CMS Integration etc. were added to FrameMaker. Rajat holds a Bachelors of Technology Degree in Computer Science from NSIT, University of Delhi.

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Vivek Kumar, Senior Engineering Manager, Adobe Systems Inc.

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Session: Using New Features of Adobe RoboHelp

Topic 1: Multichannel, Multidevice Publishing using RoboHelp 9 (including EPUB output to mobile devices)

In this session, Vivek will explain all the various output formats [WebHelp, XML, CHM/HTML Help, Print (Adobe® PDF, .docx, .doc), Adobe® AIR®, electronic publication (EPUB), and others] one can easily generate using the versatile RoboHelp publishing engine, and also demonstrate how to publish to these formats. He would also show and discuss the features and strengths of the various output formats.

Topic 2: Next-Generation Collaboration and Review Workflows in RoboHelp 9

In this session, Vivek will demonstrate how RoboHelp 9 facilitates seamless collaboration amongst various personas in a typical MULTI-AUTHOR ENVIRONMENT, e.g. author-to-author, author-to-SME, user-to-author, user-to-user, etc. He will also show how the newly added feature of “PDF-based review” in RoboHelp 9 makes collaboration between authors and SMEs smooth and seamless. Vivek will discuss how the PDF reviews can be achieved over email, using file-based system, using Acrobat.com cloud, using MS SharePoint, etc. He will also discuss how the ‘author-to-author review’ process becomes fast and simple using the TRACK CHANGE feature in RoboHelp 9.

About the Speaker

Vivek is a Senior Engineering Manager at Adobe Systems. He has been managing RoboHelp and RoboHelp Server engineering since Dec 2005. He was the first member to come onboard for RoboHelp engineering, and is responsible for setting up the development team from scratch. Since then, he has led the development of four RoboHelp releases with major features like XHTML, Unicode, Multi-language Support, Adobe AIR Help, ExtendScript, Table Styles, Resource Manager, FrameMaker-RoboHelp integration workflow in the Adobe Technical Communication Suite, PDF Review and many more. He was the key influencer in getting RoboHelp Server rewritten in the version 8 release.

Before RoboHelp, Vivek worked as a developer on Acrobat and FrameMaker products in Adobe. Prior to Adobe, he worked with couple of start ups in the eLearning and Digital Security domains. Vivek has a Masters Degree in Computer Science from Pune University and a Bachelors Degree in Physics from St. Stephen’s College, University of Delhi.

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Session:  FrameMaker and RoboHelp Doc Bash

If you’re a FrameMaker and/or RoboHelp user, here’s your chance to add value to the FrameMaker and RoboHelp documentation and get rewarded. We will share the steps to get you started and give you an hour to add comments to topics of your choice. Yes, there are small prizes to enthuse you but the real takeaway is that you will become part of the Adobe user community.

We request you to bring your laptop if possible.

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Rahul Karn, Senior Information Developer, Cognilytics Inc.

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Session: Splitting, merging and managing Project on Robohelp

About the Speaker

Rahul has over 5+ years of experience as a Senior Information Developer with expertise in creating online documentation, user guides, installation guides, proposals, effort estimations, and team management with a strong understanding of DDLC.

Rahul has worked across various Industry sectors including Financial Services, Telecom, and Pharmaceutical (Iflex, In-solutions Global and Exfo). During this time he has developed online documentation, user guides, installation guides, proposals, and led documentation process reengineering initiatives.

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Angelo Mohanan, Manager, KPMG

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Session: Social Learning in Enterprises

Angelo is a Manager with the Global Knowledge Center of Excellence team for KPMG’s Advisory group. He has over 10 yrs of experience into learning and development, technical documentation, knowledge management and enterprise collaboration. His current interests and initiatives include gamifying team-wide learning, cross-functional knowledge sharing, and promoting enterprise search.

During his 30-min talk, Angelo will cover the important aspects of social learning and how the concept can be leveraged by organizations for an overall workforce development.

***********************************************************************

Sponsor – Adobe Systems Incorporated

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Adobe revolutionizes how the world engages with ideas and information. Our award-winning software and technologies have set the standard for communication and collaboration for more than 25 years, bringing vital and engaging experiences to people across media and to every screen in their lives, at work and at play.

The impact of Adobe® software is evident almost everywhere you look. Whether people are collaborating at work, transacting online, or socializing with friends, businesses use Adobe software and technologies to turn digital interactions into richer, high-value experiences that reach across computing platforms and devices to engage people anywhere, anytime.

With a reputation for excellence and a portfolio of many of the most respected and recognizable software brands, Adobe is one of the world’s largest and most diversified software companies.

Adobe’s innovative solutions for technical communicators are market-leading best-of-breed software, and include:

1. Adobe FrameMaker 10: The industry-leading template-based authoring and publishing solution for unstructured, structured, and XML/DITA/S1000D content

2. Adobe RoboHelp 9: An easy-to-use solution for technical communicators to author, collaborate, personalize, and optimize content for help systems, policies and procedures, and professional knowledgebases for multichannel, multidevice publishing

3. Adobe Technical Communication Suite 3 (TCS3): A complete and integrated solution for authoring, reviewing, managing, and publishing rich, engaging technical information and training content across multiple channels and devices from a single source. Try TCS3 now

Facebook:http://www.facebook.com/pages/Adobe-Technical-Communication-Professionals-Group/208757605828725

Twitter:http://twitter.com/tmaldous

Linkedin:http://www.linkedin.com/groups?home=&gid=2381149

Blog:http://blogs.adobe.com/techcomm/?trackingid=ITRGK

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Address

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ADOBE Systems India Private Limited

Adobe Towers

I-1A, City Centre, Sector : 25A

NOIDA-201301

Tel +91.120.2444711

Fax +91.120.2537681

NOIDA MAP attached for driving directions.

More details: http://www.adobeindia.com/contact/noida_address.html

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Registration Details:

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Registration for attending this conference is mandatory. The registrations are open till 23rd August, 2011 – 11: 00 AM.

Complete the following form to register for this session:

https://spreadsheets.google.com/spreadsheet/viewform?formkey=dHoycmJDeEVtQ1cwSjhaTUZsRXlrZUE6MQ

- If you need help with transportation, please let me know.

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Registration Fees:

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Free for All.

Have a great day.

Thanks and Regards,

Manisha Khurana

Delhi NCR City Representative

STC India Chapter

Hi All,

The India chapter of Society for Technical Communication (STC) is pleased to announce the Graphic Designing Workshop in Bangalore on September 10, 2011 (Saturday). Please visit http://www.stc-india.org for more details on STC India Chapter.

Workshop Topic:
Graphic Designing Techniques – The Art of Conveying the Right Message

When:
Saturday, September 10, 2011

Schedule:
09:30 a.m. – 10:00 a.m. — Registration

10:00 a.m. – 10:10 a.m. — Welcome by Parag Goel

Workshop Session 1:
10:10 a.m. – 10:30 a.m. — Presentations on Documentation Graphics Development – A Look Back — Evelyn Sealander
10:30 a.m. – 11:30 a.m. — Graphic Designing techniques and processes for creating Innovative Graphics — Sandeep Virmani
——————————————————————————————————————————————–
11:30 a.m. – 12:00 p.m. — Tea Break
——————————————————————————————————————————————–

Workshop Session 2:
12:00 p.m. – 12:45 p.m. — Case study 01 on Developing Application Icons in Adobe Illustrator and Photoshop  - Sandeep Virmani
12:45 p.m. – 01:30 p.m. — Case study 02 on Developing Composite Technical Illustrations Using Adobe Illustrator — Sandeep Virmani
——————————————————————————————————————————————–
01:30 p.m. – 02:00 p.m. — Lunch Break
——————————————————————————————————————————————–

Workshop Session 3:
02:00 p.m. – 03:00 p.m. — Graphics Designing Beyond Software Development — Sandeep Virmani

Where:
Novell Software,
65/2 Laurel ‘D’ Block
Bagmane Tech Park,
CV Raman Nagar, Byrasandra
Bangalore.

About the workshop:
This workshop consists of presentations on graphic designing techniques and case studies that cover graphic design principles, standards, and processes.
The workshop also includes sessions on graphic design software such as Adobe Illustrator, Photoshop, and IcoFX with hands-on training.

Who should attend:

• Individuals passionate about graphics design as a career.
• Technical writers who have a creative bent of mind and are interested in knowing
• Graphics Design strategies and processes.

About the speakers:
Sandeep Virmani specializes in Graphic and Visual Design. Sandeep currently works at Novell Software as a Usability Graphic Designer. He started his career in 1998 as an Graphic Artist for a creative studio in Delhi and then entered the field of E-learning Design & Development. As a graphic and visual designer he has worked for major E-learning & Product companies and has good experience in designing marketing and communication portals . Sandeep believes that visual networking plays an important role in any form of visual communication. Visual networking enhances user experience and helps translate even the most complex task to a simple task with ease. Sandeep is also an active photographer. Sandeep has won the First Prize in 2007 photography contest conducted by National Geographic in Photography. You can follow his photography at http://www.flickr.com/photos/sandeepvirmani/.

Evelyn Sealander is the Senior Manager of Documentation Development at Novell, Inc., and is based at the company’s headquarters in Provo, Utah, USA. She has worked with all aspects of technical communication for the company for over 25 years. She joined Novell in 1985 as a technical writer and editor, and quickly took on leadership roles. Through the years, she has established documentation standards and processes, created editing and production teams, managed writing teams and documentation projects across multiple sites, delivered presentations at industry events, sponsored usability initiatives, directed the development of internal tools to manage documentation project data and customer input, and overseen groundbreaking efforts to move documentation from print to online. She currently manages a writing team as well as a common services team that includes a documentation tools engineer, production specialist, editor, graphics designer, localization tools engineer, and beta program manager. She has been an STC member for most of her career. In her free time, she enjoys traveling, researching her family history, and spending time with family and friends.

Registration Details:

Complete the following form to register for this session:

https://docs.google.com/spreadsheet/viewform?formkey=dEFFdXhqOHZQbFBkanRUZ3Z3SlNONmc6MQ

Registration Fees:

Free for All

Have a great day.

Thanks and Regards,

Naveen D’cruz H

STC India VP and Bangalore City Representative

STC India Chapter

9590089886

President

Oversees the India Chapter STC operations: calls and presides at meetings of the India Chapter STC and the administrative council. The president appoints heads of chapter committees, subject to administrative council approval.

Vice President

Assumes the duties of the president in the absence, or incapacity, of the President and performs such other duties, as the president or the administrative council may assign.

Secretary

Keeps minutes of all the India Chapter STC administrative council meetings and distributes them in accordance with set procedures, conducts official correspondence, signs official documents as required, and performs such other duties as the president or the administrative council may assign.

Treasurer

Supervises India Chapter STC’s fiscal affairs by a) preparing an annual fiscal year budget for approval by the administrative council; b) getting the India Chapter STC’s books audited annually by a chartered accountant; c) authorizing disbursements; d) publishing an annual report of India Chapter STC’s financial status. Due to the nature of this role, it is advisable to nominate individuals who have some financial or operational experience.

Dear all,

Attached are the results of 2011 survey. Click here to access.

Regards

Paresh Naik

Dear all,

The Chennai conference is calling and brings a plethora of opportunities.

We are pleased to share the news that this year we have an employment booth placed at the conference.

Employment Booth comprises of

A 2 x 2 Drop-box to collect all resumes
Separate table to display all your materials (drop-box, flyers and so on)
Drop-box resumes can be taken by the companies at the end of the conference
Post your Job Ads in the Employment Booth (A4-Size Printouts or Posters)
Announcement during the Conference days

Companies who wish to avail this facility can write to Saravanan M treasurer@stc-india.org. Please do not write to the entire mailing list.

Candidates who are interested to drop their resumes are requested to carry 3-4 copies of their resumes with them. And, before we
forget did you check out our STC India Careers portal- http://careers.stc-india.org/ ?

Looking forward to meet all of you at the Chennai conference.

Regards
The Conference Team

DNS Tech Publishing Engineering Juniper Networks – Bangalore, India

Job Title : Tech Publishing Engineering
No. of Positions : 1
Location : Juniper Networks, Bangalore
Employment Type : Permanent
Experience : Minimum of six years of relevant technical writing experience

Educational Background : Bachelors / Masters Degree in Journalism / Mass Communication / Engineering (Computer Science / Electronics & Communication / Electrical)

Contact Details : aray@juniper.net

DNS : Device and Networking services (DNS)Group – DNS provides end-to-end security solutions for the service provider and enterprise markets. More than 70% of world’s biggest companies use DNS products. The key value proposition of this group would be intelligent access to applications and services. Our differentiator is industry leading security, performance at scale, carrier class reliability, Power and cooling efficiency and Single Operating system. The team in Bangalore in involved in the complete spectrum of product portfolio: Enterprise Routing, VPN, Integrated Firewall, IDP/IDS, UAC , Application acceleration and Packet service SDK infrastructure.

Job Title : Technical Publishing Engineer

The Juniper Networks DNS business group develops industry-leading security solutions for both the enterprise and service provider markets. In Juniper, the work environment is fast-paced, exciting, and evolving rapidly, offering dynamic people the opportunity to help define process while creating product. The DNS Technical Publications team is looking for a writer who enjoys this type of atmosphere.

For the technical writer position, you must develop complete documentation suites for new products and be able to reorganize existing documentation suites. You should write well, be detail-oriented, and flexible.

Additionally, you must demonstrate consistent, high-level use of technical writing principles and techniques for documentation. You have the ability to handle complex assignments with moderate supervision.

Requirements:

- Five years of relevant experience as a technical writer in a technical publication environment in support of high-technical engineering projects. The candidate must have knowledge of and be able to apply technical writing principles and techniques for software and hardware documentation.

- Framemaker experience, proficiency in Epic Editor, RoboHelp, Photoshop, Illustrator, Visio, Teamsite, Documentum

- Educational background for the candidate includes Bachelors or Masters Degree in Journalism / Mass Communication / Engineering (Computer Science / Electronics & Communication / Electrical)

- Knowledge of routing, firewall devices, networking, and network security is desirable.

Responsibilities:

- Responsible for researching, designing, and developing information products that describe Juniper DNS products. The writer produces information products, which include but are not limited to the following: online help, electronic documents, CD-ROM, XML and HTML information, and paper documents. More interestingly, develop documentation for new product introduction.

- Typical work responsibilities include writing or revising descriptive and procedural documents for the intended users, researching content and audience information, using specifications, existing information, and interviews with the customers and subject matter experts (SMEs) to develop customer profiles and task analysis.

- Responsible for ensuring quality in the product documentation: The writer delivers documents that meet Juniper documentation standards of style, writing quality, and format for online media or paper. The writer works closely with a department editor while planning the project through the various writing stages to ensure corporate standards are maintained. Develop a level of expertise with the available authoring tools sufficient to troubleshoot problems

- Contributes to the product teams and responsible for representing the information development function in product development, information quality, and project schedules.

- Works for one or more project releases. Build-up and demonstrate a good understanding of the user interface for several Juniper DNS products. Assesses the scope, information requirements and delivery medium of product suites to maximize their usefulness to the intended audience.