Innovation Journey - from idea to reality
It’s not every day that your “innovative idea” is realized as a feature in a product. It is especially thrilling when a documentation-related idea is incorporated in the product, as documentation is usually looked upon as a support function and not a product feature. However, there’s more to idea innovation than just thinking up a great idea.
This session takes you through the life cycle of an idea that had the privilege of being a part of a product—the challenges, the emotional upheaval that was part of this journey, and finally the moment of glory!
Swati is working with BMC Software, Pune, where she documents the BMC Remedyforce product which is a SAAS offering for ITIL-based best practices to manage Service Desk. Swati has been in the technical communications field for more than a decade, working as an editor, instructional designer, and technical writer.