Enhancing self-service capabilities of web products
Enhancing the self-service capabilities of a web product, is not just the responsibility of the product managers. Even the technical writing team has a vital role in the process and can contribute a lot towards it.
In this session, we will discuss the capabilities that can be added to your web product, to accelerate user on-boarding, streamline training and reduce support queries.
Vara Kumar is the co-founder & CTO of Whatfix, which is a SaaS product, that helps companies accelerate on-boarding and reduce support queries. Prior to Whatfix, he was a Technical Head at Huawei, and had a successful stint in Business Intelligence and Deep Packet inspection solutions.