Trends. DITA. Gamification. TOC. Careers. Agile.
11 and 12 December 2015
STC India Annual Conference
Joy. Creativity. Problem Solving. Change Agents.
Hyatt Regency, Nagar Road, Pune
Trends. DITA. Gamification. TOC. Careers. Agile.
Not only about DITA. Agile. Rich media.
Joy. Creativity. Problem Solving. Change Agents.
About Your Space. The Joy. The Creativity.
Gamification. Trends.
Being a Change Agent.

Enhancing self-service capabilities of web products

Enhancing the self-service capabilities of a web product, is not just the responsibility of the product managers. Even the technical writing team has a vital role in the process and can contribute a lot towards it.

In this session, we will discuss the capabilities that can be added to your web product, to accelerate user on-boarding, streamline training and reduce support queries.

Vara Kumar

Vara Kumar is the co-founder & CTO of Whatfix, which is a SaaS product, that helps companies accelerate on-boarding and reduce support queries. Prior to Whatfix, he was a Technical Head at Huawei, and had a successful stint in Business Intelligence and Deep Packet inspection solutions.

Day 1, 14:45 to 15:30
Vara Kumar

Here I am talking about my session