Hi All,

Agenda — Saturday, Jan 21, 2012

Session 2
11:45 a.m. – 12:30 p.m. — Publish as you write — Aisoorya Vijayakumar & Arul Kumar Kanniyan

Session 3
02:00 p.m. – 02:45 p.m. — Towards Cloud Nine — Saurabh Kudesia

02:45 p.m. – 03:15 p.m. — Social media strategies for your Customer Retention – Rajdeep Gupta

Session Abstracts

Targeted Documentation

A “Publish-As-You-Write” system for effective documentation

Platform-independent Collaborative Review

Towards Cloud Nine: Roadmap for Next Generation Documentation Services Delivery Model

Social media strategies for your Customer Retention

This talk will discuss about the use of social media by customers in ways that allow other potential customer to get glimpse real world experiences of current customers with the seller’s products and services. It will also try to investigate why customer retention is an important business aspect for everyone. A short and interactive presentation promised!
Speaker Profiles

Alyssa Fox is a Senior Information Development Manager at NetIQ Corporation in Houston, Texas. She has been involved in technical communication for 15 years. Her interests and skills include technical communication, user experience and usability, process improvement, project management, and agile development practices. Alyssa is a senior member of Society for Technical Communication (STC) and has served the Houston chapter in various administrative roles. She has also served STC at the society level as part of the Intercom advisory panel and the Summit committee, and is the 2012 STC Summit Program Chair. Alyssa has presented at several STC Summits, PMI Houston conferences, and STC chapter meetings, and has won awards in the local STC competition. She is currently a candidate for STC Secretary in the 2012 election.

Aisoorya Vijayakumar, a Lead Technical Writer with Novell, has over six years of experience in the field of technical communication. She has worked extensively on technical learning modules and end-user product documentation. In addition to her primary documentation responsibilities, she handles release documentation management for her team at Novell. She is an avid blogger and pens down her musings at http://coffeebeanmusings.wordpress.com.

Arul Kumar Kanniyan is a documentation production specialist, managing the documentation builds and publication for Novell. A mathematics graduate, he has over 8 years of experience in content management, and tool/application developments for document publication processes in a wide range of domains. He has also worked on projects on books publication, journal composition, eLearning, and print/web advertisements.

Sebastian, a Lead Technical Writer with Novell, has 8+ years of experience in Technical Writing. He holds a masters and bachelors in computer science. Besides Technical Writing, he ventures into automating technical writing processes.

Saurabh is a Customer Documentation Manager with an experience of over a decade managing globally distributed documentation teams and providing documentation services for a variety of domains. He has managed more than 120 documentation projects and implemented over a dozen medium/large size knowledge bases for IT, Information Technology Enable Service (ITES), Business Process Outsourcing (BPO), and product-based companies/clients globally.
He was member of the panel of Expert Evaluators for revising ISO/IEC 25612 standards and made significant contribution to the Unicode Common Locale Data Repository (UCLDR) project. He co-founded, and later served as Editor-in-Chief of, KnowGenesis International Journal for Technical Communication (IJTC). He also provided his services as Associate Editor to Directives, a newsletter published by the Society of Technical Communication (STC)’s Management Special Interest Group (SIG). He has contributed more than 80 works in international research publications and conferences and has conducted several workshops globally in areas like Content Management, Knowledge Management and Documentation Process improvements. In addition to holding an engineering degree in Electronics, Saurabh is a Certified Scrum Master (CSM) and an alumnus of Symbiosis Institute Pune and Indian Institute of Management (IIM) Bangalore. You can contact him at saurabhkudesia@gmail.com

Dear all,

Attached are the results of 2011 survey. Click here to access.

Regards

Paresh Naik

Dear all,

The Chennai conference is calling and brings a plethora of opportunities.

We are pleased to share the news that this year we have an employment booth placed at the conference.

Employment Booth comprises of

A 2 x 2 Drop-box to collect all resumes
Separate table to display all your materials (drop-box, flyers and so on)
Drop-box resumes can be taken by the companies at the end of the conference
Post your Job Ads in the Employment Booth (A4-Size Printouts or Posters)
Announcement during the Conference days

Companies who wish to avail this facility can write to Saravanan M treasurer@stc-india.org. Please do not write to the entire mailing list.

Candidates who are interested to drop their resumes are requested to carry 3-4 copies of their resumes with them. And, before we
forget did you check out our STC India Careers portal- http://careers.stc-india.org/ ?

Looking forward to meet all of you at the Chennai conference.

Regards
The Conference Team

Friends,

The STC (Society for Technical Communication) India Chapter is pleased to announce the Salary Survey of Indian Technical Communicators for the year 2011.

*  The survey is open to all technical communicators working in India. You need not be a STC member to take the survey.

*  Responses will remain completely anonymous.

*  The online survey questionnaire has just 4 questions and it takes only a couple of minutes to complete.

*  The survey closes on  4th November 2011.

* Results of the survey will be announced in the forthcoming 13th STC India Annual Conference (Chennai, December 1,2,3 ) and will be published on the STC India’s website (www.stc-india.org) immediately after the conference.

Please spare a few minutes to participate and help us giving you a comprehensive report.

To participate in the survey, complete the questionnaire at

https://www.surveymonkey.com/s/STCIndia2011SalSurvey

Please pass on this invitation to other technical communicators and groups in your network.

If you have any queries or problems, please contact me at pareshnaik@rediffmail.com

Thanks,

Paresh Naik

Volunteer – STC India Chapter

***Vendor post***

We’re announcing Author-it 5.5 released this week! In addition to performance enhancements, this release includes variants that behave similar to software branching, and Author-it Reviewer. Your workflow is going to get easier with these improvements.

If you want to see what Author-it 5.5 includes, we have a free webinar scheduled for April 13 at 1 pm Pacific, 4pm Eastern. This webinar will also be recorded, so if the date or time don’t work for you, sign up for the webinar and you will automatically get a link to the recording the next day.

To sign up for the free webinar, go to https://www1.gotomeeting.com/register/672940120.

To see all our free webinars, go to http://www.author-it.com/index.php?page=online_events .

Sharon Burton
PRODUCT EVANGELIST
Author-it Software Corporation | One Source. One Solution.
Sharon.Burton@author-it.com
www.author-it.com
T. +1 951-369-8590

Join the Author-it user forum | Join us on Facebook | Follow me on Twitter | Connect with me on LinkedIn | Read my Blog

Season 1 of STC India’s mentoring programme runs from March to June 2011. Auditions are on for mentors and mentees. To audition, send me (and ONLY me, not the entire list) an email with the following details by March 25, 2011.
* For mentors: Name, Location (city), Areas you want to mentor in, Why do you think you can mentor in these areas, How much time each week can you invest for mentoring
* For mentees: Location (city), Areas you want to mentor in, Why do you think you need guidance in these areas, How much time each week can you invest for being mentored

To help you decide which role to audition for, here are the character sketches. You can audition for both roles.
* Mentor: Is knowledgeable in the area in which the mentoring is being offered and is willing to share that knowledge.
* Mentee: Is willing to learn from the mentor’s experience in a given area

Please write in by March 25, 2011. We need to make this movie together

Regards,

- Anindita

Michelle Cherian
President – India chapter for 2010

Michelle:

As a member of the Community Achievement Award Evaluation Committee, it is my honor to inform you that the STC India Community has earned the Community of Merit award for 2010. The citation on your certificate will read:

“For your active and enthusiastic efforts in providing opportunities for professional development with your Annual Conference, regional conferences, and Career Day”

Your community will be recognized during the Leadership Day event on Sunday, May 15, at the summit in Sacramento. At that time you will receive the CAA certificate. If you are not able to attend personally, designate an STC India member to accept the certificate on behalf of the community. Please notify Steve Skojec (steve.skojec@stc.org) in the STC office who will be representing India at Leadership Day.

As one of the most consistent and active communities in the CAA process, your community had another year filled with many activities. The CAAEC hopes that your community will continue to aspire to a high level with a set of impressive initiatives and activities next year.

The attached document contains comments about your winning entry.

Congratulations to all members of the STC India Community.

Karen Lane, Member
Community Achievement Award Evaluation Committee (CAAEC)

Hello all,
I am pleased to announce that STC India Chapter and Instructional Designers Community of India (IDCI) http://idc-india.ning.com/ has decided to work together to provide learning professionals/Instructional Designers in India a forum for learning and to help them connect with one another, collaborate and learn from one another.

Here it is how the collaboration is going to work:
* IDCI will get speakers for the ID sessions and workshops. STC India will help them with the location and infrastructure etc. The collaboration comes into effect from the March STC India Learning sessions to be held at Novell, Bangalore.
* STC India would arrange the WebEx sessions for IDCI.

We are also exploring various other areas for the improvement of ID learning in India. Stay tuned for the updates.

Thanks & Regards,
Rajdeep
On behalf of the STC India Admin Council

TWB Launches India’s 1st Center of Excellence in Technical Communication™ and demonstrates up to 80 percent cost saving with automated information flow and managed content cycles.

The Writers Block (TWB) has launched India’s 1st Centre of Excellence (COE) in Technical Communication™. The TWB Centre of Excellence in Technical Communication™ (TWB COE) is a lab like set up managed by a team of country’s most diverse and accomplished Technical Communicators and is equipped to demonstrate and apply technical communication tools, technologies, knowledge and trends to live business environments.

The TWB Centre of Excellence in Technical Communication™ (TWB COE) will allow enterprise customers to experience and evaluate – for the first time in India – competing and complementing information management architectures, content management systems, technologies related to developing and disseminating content and different software tools. Also for the first time ever, enterprise customers can see how could they measure and manage ‘quality of content’ and implementation. TWB Consulting and research teams have proved managing quality of content and automation of information flow can save enterprises up to 80 percent cost.

At the TWB Centre of Excellence in Technical Communication™ (TWB COE) enterprise customers can experience:

• How to run a more efficient enterprise by having information available where required, when required, without duplication of effort
• How could they help make their organization and customers make more efficient business decisions
• Information and content management architectures melding disparate technologies & tools; management quality of information flow and content.
• How could they save up to 80 percent across the enterprise in automating information flow and creating and maintaining content.

Housed in the TWB Complex in Bangalore, the COE powers indigenous innovation and practical implementation of technical communication solutions for large and diverse organizations, especially organizational decision making process is multi-layered. At the TWB Centre of Excellence in Technical Communication™ (TWB COE) enterprise customers can run simulations and pilots on:

• Best / most suitable/competing architecture(s) of implementing information management & content reuse throughout the enterprise
• Approaches on quantifying and measuring information and information quality
• Various documentation and information management software solutions such as:

> Microsoft®, Author-it®, Madcap® , Adobe® suites, multiple CMS’ and LMS’
>  XML/DITA implementations

• Pilots on how each of these can be adapted to various enterprise requirements

According to Gartner, due to lack of information, processes, and tools, through 2012, more than 35 percent of the top 5,000 global companies will regularly fail to make insightful decisions about significant changes in their business and markets. An Aberdeen Group research says that reuse has helped to reduce review times by subject matter experts by 40 percent, freeing these resources to focus on new product development, rather than supporting the documentation process.

About TWB

The Writers Block (TWB) is Asia’s leading technical communication and publishing services provider and caters to the needs of technology and process driven industries. TWB provides world-class technical communication outsourcing, training and publishing services to companies globally. TWB’s expertise spans industries that include IT, technology Products & Outsourcing, ITES, Financial, Aerospace, Defense, Ship Building, Manufacturing and Discrete & Process Industries. TWB offers a complete suite of services that allows its customers to effectively publish the technical knowledge and caters to over 60 large clients globally. More information on TWB is available on www.twb.in.

The Writers Block
The TWB Building No: 4062
19th Main Road, HAL 2nd Stage
Bangalore – 560008 India.
Landmark: Behind Carlton Towers.

Media Contacts:

Samantha Ann Conquest / Nidhi Agarwal

Mobile: +91.9945041426 / 9810105861

Email: connect@twb.in

Regards, Dr. Annapoorna Ravichander
Director-Training| The Writers Block |

Hi all,

If you are an STC member and not a part of the stcindiamembers group, please mail me at secretary@stc-india.org with your membership ID. I will add your email address to the group.

Thanks,

Swaminathan